Ans. No. These are charges applicable each time an order is placed and are non-refundable.

Ans. If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn’t reflected, please email us at support@naldekho.com and we will sort it out for you.

Ans. Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Ans. Once we receive this request, someone from the courier partner’s team will arrive at the address to pick up your product within 3 business days. Once your product has been picked up, your refund will be initiated in your preferred mode within 24-48 hours. Once initiated, it will take around 7 days to reflect in your account.

Ans. Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

Ans. There is a charge of just Rs. 50/- per product applicable to receive refund either in the original source of payment

Ans. No. You will only receive the exact amount paid for the product.

Ans. To exchange your order, you will need to log in to your account and follow the steps:

• Go to ‘Orders’
• Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
• Select the mode of return as Reverse Pickup and drop or Self Ship.
• In case your pin-code is unserviceable for a reverse pick-up, you will be prompted to change the address and pin-code or to select the Self Ship option.
• Click on the acknowledgment box and submit your exchange request.
• Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.